SpartanTec, Inc. Greenville SC : IT Services

What You Need To Know If You Are Considering New IT Services

Have you been stuck in limbo for years when it comes to your IT solutions? Did you finally realize that you need IT services for diagnosing issues and fixing major problems? But what if your current IT provider is too busy dealing with other accounts and cannot always react to your requests for a service right away. Now you and your staff become idle and when that happens your revenue and productivity are greatly affected.

If you finally made the decision to hire a new provider of IT services, how can you protect your company from all the chaos and make sure that the change goes as smooth as possible? How do you determine if the new provider of IT services can keep your systems up and running and your employees working while the switch is taking place? Perhaps it is much better to adhere to the lacklustre provider you know than put everything you have at risk when hiring a new company.

There’s a catch. Over time, proactive IT services is more cost effective than break/fix or reactive services. SpartanTec Inc. understands that changing IT providers could be very stressful. You do not simply up and then switch your account or lawyer, your IT firm should engender the exact level of trust.

Your New Provider of IT Services Should Be Able To Do The Following:

Determine high risk aspects that need immediate attention.

In case your backup drive has been working find for several years but only backing up the local directories and not the data, then you need to address this one first to ensure business continuity and stability of all the systems.

Offer proactive system monitoring 24/7.

Does the provider of the IT services in Greenville specialize in a mix of preventative and proactive maintenance and monitoring 24/7? Does that provider have access to a Network Operations center that uses the expertise of hundreds of technicians? If you have an emergency, resources such as these must be available to fix any issue in timely manner.

Implement the IT services that will fit your budget and your requirements.

Proactive IT services offer better long term value compared to break/fix or reactive services. However, that does not mean that you do not still have real budgetary constraints. Your IT provider must know them well and be capable of determining the right course of action.

Create a long term plan of action for software, hardware, and support upgrades.

A good IT provider will not suggest services that your company does not need. What they need to do is work with you figure out what areas in your company require technological upgrades could make your company operate more efficiently.

Must Listen Well

Good listening and communication skills are important. An IT service provider must serve as your trusted advisor who understands your company’s business goals, listens to your concerns, ask different questions about your technology requirements, and concentrates on how to improve the profitability and productivity of your company. When you decide to upgrade your existing IT situation, your brand new service provider must also work closely with your past IT provider to get all the needed information and make sure that the transition is as smooth as it can be.