What You Need To Know About Managed IT Services

The term used to relate to IT support is referred to as managed IT services and every day, an increasing number of businesses are using it. However, what does it really mean and how can you tell if an IT support company isn’t only using the word as a tool for marketing, but is really providing flat rate services that are presented as managed services.

Managed IT servicesGreenville lets businesses to offload IT tasks to a service provider, referred to as managed services provider, which takes on the responsibility to monitor, manage, and solve problems related to the IT systems of a business round the clock.

History of Managed IT Services

Managed services started with break fix services. The firms that helped service small networks before have been hamstrung by the insufficiency of tools to fix the problem. The networks they service developed as basic systems, typically made by a self-taught network amateur turned professional. The maintenance was break fix only, which means if something is broken, the company calls and they come running to repair it, hopefully.

As time went by, the people who provided this support came up with programs and procedures to visit the site regularly to perform a system review of the user information and logs searching for indications of issues well before they turn into big problems. In some instances, a complex checklist was utilized to monitor processor usage, disk usage, and more.

The issue was that the support people can only see what was taking place on that specific day. In case something happened later on, they will never know about it unless the customer calls and informs them about it.

Backup Issues and other Errors Continue To Happen

The professional test of the back up unit was on the visit, which often resulted in at least a few days of missed backups. The unit was prone to other human mistakes when the on site tech support, trying to be as accommodating as possible, would handle the end user symptoms and won’t have time to deal with the real issues. This resulted to a constant battle for the support people as they tried to persuade customers that they were just causing themselves more dangerous issues later on by not being proactive.

It Paved The Way For Fortune 500 Companies As Well As Their Huge Networks

Meanwhile, the software and hardware vendors have added new and better methods for the systems to signal issues as soon as possible. Simple Network Management Protocol had started to be developed since the 1990s and was being integrated to personal computers. The first systems that can watch these tools and convert all of the data into usable details were complex to manage, were geared only to huge networks, and were prohibitively costly for small firms. In 2005, systems began to mature that led smaller firms to make the most out of the same features and advantages just like the large companies. This triggered the Managed Services movement.

Managed Services Were Finally Made Available For Small and Medium Sized Companies

Today’s managed services software lets provides work towards two primary goals"

1.     All the things on the network that will lead to a user symptom or risk will trigger an alert before or when it occurs, and the managed service provider will be informed about it.

2.     Every alert they obtain is something crucial and requires to be dealt with.

3

      The more closely a managed services provider can get these two objectives, the more perfectly they could accomplish a truly managed service and the more they could get away from “everything becoming an emergency” situation.

SpartanTec, Inc.
Greenville, SC  29601
(864) 326-5914

https://spartantec-greenville.business.site/

Cities Served
Greenville, Spartansburg, Mauldin, East Park, Overbrook, West Greenville, Greer